These Terms and Conditions govern your use of the Ace 365 platform. Please read them carefully before registering an account or placing any bets. By using Ace 365, you confirm that you have read, understood, and agreed to everything set out below.
These cards summarise the most important parts of the Ace 365 Terms and Conditions. The full terms follow below — please read them in full before playing.
You must be at least 18 years old to register and play at Ace 365. We take age verification seriously and reserve the right to request proof of age at any time. Accounts found to belong to underage players will be closed immediately and any balances forfeited.
Each player is permitted one Ace 365 account only. Duplicate accounts are not allowed and will result in the suspension of all associated accounts. If you have lost access to your account, contact support at [email protected] rather than creating a new one.
All bonuses at Ace 365 — including the 150% welcome bonus — are subject to wagering requirements before withdrawal. Bonus funds must be wagered a specified number of times before they can be converted to withdrawable cash. Full bonus terms are detailed in the Rewards section.
All transactions at Ace 365 are processed in Bangladeshi Taka via bKash, Nagad, and Rocket. Minimum deposit is ৳500. Withdrawals are processed to the same payment method used for the deposit. Ace 365 does not charge withdrawal fees, though your payment provider may apply their own charges.
Ace 365 provides deposit limits, session reminders, and self-exclusion tools. Players who self-exclude agree not to attempt to circumvent the exclusion by creating new accounts. If you feel your gaming is becoming a problem, use the tools available or contact our support team immediately.
Ace 365 reserves the right to suspend or close any account that is found to be in breach of these Terms and Conditions, including but not limited to fraud, bonus abuse, use of prohibited software, or providing false registration information. Decisions are made at the sole discretion of Ace 365.
Welcome to Ace 365. These Terms and Conditions ("Terms") form a legally binding agreement between you ("the Player") and Ace 365 ("the Platform", "we", "us"). By accessing, registering on, or using any part of the Ace 365 platform at ace-365.club, you confirm that you have read these Terms in full and agree to be bound by them.
Ace 365 is an online gaming platform designed specifically for Bangladesh players. We offer casino games, live dealer tables, specialty titles, and a rewards programme — all transacted in Bangladeshi Taka (BDT) via local payment methods including bKash, Nagad, and Rocket. These Terms govern all aspects of your use of the platform, including account registration, deposits, withdrawals, bonus participation, and responsible gaming obligations.
If you do not agree with any part of these Terms, you must not use the Ace 365 platform. We recommend saving or printing a copy of these Terms for your records. If you have any questions about anything in this document, contact our support team at [email protected] before proceeding.
We have written these Terms in plain, straightforward English so that every Ace 365 player — regardless of their legal background — can understand their rights and obligations clearly. If anything is unclear, please ask us.
To register and play at Ace 365, you must meet all of the following eligibility requirements at the time of registration and throughout your use of the platform:
Ace 365 reserves the right to request proof of age and identity at any point. Acceptable documents include a national ID card, passport, or driving licence. Accounts where age or identity cannot be verified will be suspended until verification is completed. Any winnings generated by an account that is subsequently found to belong to an underage player will be forfeited.
Underage gambling is illegal and harmful. If you are under 18, do not attempt to register at Ace 365. If you are aware of an underage person using the platform, please contact us immediately at [email protected].
Each player may hold only one Ace 365 account. Creating multiple accounts — whether under the same name, the same payment method, the same device, or the same IP address — is strictly prohibited and will result in the suspension of all associated accounts and the forfeiture of any balances held within them.
When registering your Ace 365 account, you must provide accurate, complete, and up-to-date information. This includes your full legal name, date of birth, and the mobile number associated with your bKash, Nagad, or Rocket account. Providing false information at registration is a breach of these Terms and may result in immediate account closure.
You are responsible for maintaining the confidentiality of your Ace 365 login credentials. Do not share your password with anyone. Ace 365 will never ask for your password via email, live chat, or any other channel. If you suspect that your account has been accessed without your authorisation, contact support immediately. Ace 365 is not liable for losses resulting from unauthorised access caused by your failure to keep your credentials secure.
Ace 365 may require you to complete a Know Your Customer (KYC) verification process before processing withdrawals or at any other time deemed necessary. This process may require you to submit a copy of your national ID, a selfie, and proof of your payment method. Failure to complete verification within a reasonable timeframe may result in account suspension.
All financial transactions at Ace 365 are conducted in Bangladeshi Taka (BDT). We support deposits and withdrawals via bKash, Nagad, and Rocket. No currency conversion is applied, and Ace 365 does not charge fees on deposits or withdrawals from our side — though your mobile financial service provider may apply their own transaction charges.
We aim to process all withdrawal requests within 15 minutes. If your withdrawal has not arrived within 60 minutes, please contact our support team via live chat and we will investigate immediately.
Ace 365 offers a range of bonuses and promotions to both new and existing players, including the 150% welcome bonus on first deposit, reload bonuses, free spins, and loyalty rewards. All bonuses are subject to the following general terms, as well as any specific terms attached to each individual promotion.
Bonus funds must be wagered a specified number of times before they can be withdrawn as cash. The wagering requirement for each bonus is stated clearly in the promotion details. For example, a bonus with a 30x wagering requirement means that if you receive a ৳1,500 bonus, you must place bets totalling ৳45,000 before the bonus converts to withdrawable cash.
Ace 365 takes bonus abuse seriously. Actions that constitute bonus abuse include — but are not limited to — creating multiple accounts to claim the same bonus, using low-risk betting strategies specifically designed to clear wagering requirements without genuine gameplay risk, and colluding with other players to exploit promotional offers. Accounts found to be engaged in bonus abuse will be suspended and any associated bonuses and winnings forfeited.
All bonuses at Ace 365 have an expiry period, which is stated in the individual promotion terms. Bonus funds and any winnings generated from them that have not been withdrawn before the expiry date will be removed from your account automatically. It is your responsibility to check the expiry date of any bonus you claim.
The 150% welcome bonus is available to new Ace 365 players on their first deposit only. The bonus is credited automatically — no bonus code is required. The maximum bonus amount and applicable wagering requirement are stated in the current promotion details on the Rewards page. The welcome bonus cannot be combined with any other first-deposit offer.
All games available in the Ace 365 lobby use certified Random Number Generator (RNG) technology or, in the case of live casino games, real dealers operating under controlled conditions. The outcomes of all games are determined fairly and cannot be manipulated by Ace 365 or by players.
In the event of a technical malfunction during a game session — including server errors, disconnections, or software failures — Ace 365 reserves the right to void the affected round and return the bet amount to the player's account. Winnings generated during a malfunction may be voided. Ace 365 is not liable for losses caused by technical issues outside of our control.
The use of automated betting software, bots, scripts, or any other tools designed to gain an unfair advantage over the platform or other players is strictly prohibited. Ace 365 monitors gameplay patterns and reserves the right to suspend accounts where prohibited software use is suspected.
Any form of collusion between players, chip dumping, or fraudulent activity is strictly prohibited and will result in immediate account suspension, forfeiture of all balances, and may be reported to relevant authorities.
Ace 365 is committed to promoting responsible gaming among all Bangladesh players. We believe that gaming should be an enjoyable form of entertainment, not a source of financial stress or personal harm. We provide a range of tools to help players stay in control of their gaming activity.
Players who have self-excluded from Ace 365 must not attempt to circumvent the exclusion by registering new accounts. Any account opened in breach of a self-exclusion will be closed immediately and any balance forfeited. For more information on responsible gaming tools and external support resources, visit our Responsible Gaming page.
If you feel that your gaming is becoming a problem, please reach out to our support team at [email protected] or visit the Responsible Gaming page for tools and resources available to Bangladesh players.
Ace 365 reserves the right to suspend, restrict, or permanently close any player account at any time, with or without prior notice, if we have reasonable grounds to believe that the account is being used in breach of these Terms. Grounds for suspension or closure include but are not limited to:
Where an account is suspended pending investigation, Ace 365 will aim to complete the investigation and communicate the outcome within 14 days. If the investigation concludes that no breach occurred, the account will be reinstated and any withheld funds released. If a breach is confirmed, the account will be permanently closed and any bonus-related balances forfeited. Genuine deposited funds that are not connected to any fraudulent activity will be returned to the player.
You may close your Ace 365 account at any time by contacting support at [email protected]. Before closing your account, any remaining balance (excluding bonus funds subject to incomplete wagering requirements) will be returned to your registered payment method. Account closure requests are processed within 48 hours.
Ace 365 collects and processes personal data in accordance with our Privacy Policy, which is available at /privacy-policy. By registering an account, you consent to the collection and processing of your personal data as described in that policy.
We use your data to operate your account, process transactions, verify your identity, provide customer support, and comply with our legal obligations. We do not sell your personal data to third parties. Your payment information is processed securely via our payment partners and is not stored on Ace 365 servers in full.
All data transmitted between your device and the Ace 365 platform is protected by SSL encryption. For full details of how we collect, use, store, and protect your data, please read our Privacy Policy.
To the fullest extent permitted by applicable law, Ace 365 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including but not limited to loss of winnings, loss of data, or loss of enjoyment.
Ace 365 does not guarantee that the platform will be available at all times without interruption. We perform scheduled maintenance and may experience unplanned downtime. We will make reasonable efforts to notify players of scheduled maintenance in advance, but cannot guarantee uninterrupted access.
The total liability of Ace 365 to any player in connection with their use of the platform shall not exceed the total amount deposited by that player in the 30 days preceding the event giving rise to the claim.
By using Ace 365, you acknowledge that gambling involves financial risk and that you may lose money. Never gamble with money you cannot afford to lose. Ace 365 is not responsible for financial losses incurred through normal gameplay.
Ace 365 reserves the right to update or modify these Terms and Conditions at any time. When changes are made, the updated Terms will be published on this page with a revised "Last Updated" date. For significant changes, we will make reasonable efforts to notify registered players via email or an in-platform notification.
Your continued use of the Ace 365 platform after any changes to these Terms constitutes your acceptance of the updated Terms. If you do not agree with the updated Terms, you must stop using the platform and may request account closure by contacting support.
We recommend checking this page periodically to stay informed of any updates. The most current version of these Terms always supersedes any previous versions.
If you have any questions, concerns, or complaints about these Terms and Conditions or any aspect of the Ace 365 platform, please contact our support team. We aim to respond to all enquiries within 24 hours.
Our support team is available around the clock, every day of the year. Whether you have a question about these Terms or need help with your account, we're here to help — no long waits, no unnecessary back-and-forth.
Registration takes under two minutes. Deposit in BDT via bKash or Nagad, claim your 150% welcome bonus automatically, and start exploring 500+ games in the Ace 365 lobby.
18+ only. Please gamble responsibly. Visit Responsible Gaming for deposit limits and support tools.