At Ace 365, your privacy matters as much as your gameplay. This Privacy Policy explains exactly what personal data we collect, why we collect it, how we use it, and the rights you have over your own information as a Bangladesh player on our platform.
Six core commitments that define how we handle your personal data on the Ace 365 platform. The full policy details follow below.
Every piece of data transmitted between your device and the Ace 365 platform is protected by industry-standard SSL encryption. Whether you're logging in, making a deposit via bKash or Nagad, or updating your account details, your information travels securely at all times.
Ace 365 does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data is used solely to operate your account, process transactions, and improve your experience on the platform. Full stop.
We only collect the personal data that is genuinely necessary to operate your Ace 365 account and comply with our legal obligations. We don't ask for information we don't need, and we don't store data longer than required for the purposes it was collected.
As an Ace 365 player, you have the right to access the personal data we hold about you, request corrections, ask for deletion, and object to certain types of processing. We take these rights seriously and respond to all data requests within a reasonable timeframe.
Your bKash, Nagad, and Rocket payment details are processed through secure payment gateways and are never stored in full on Ace 365 servers. We retain only the minimum transaction reference data required for account management and dispute resolution.
We will only contact you for purposes directly related to your Ace 365 account — transaction confirmations, security alerts, bonus notifications, and support responses. You can manage your communication preferences at any time through your account settings or by contacting support.
Welcome to the Ace 365 Privacy Policy. Ace 365 ("we", "us", "the Platform") is committed to protecting the personal data of every player who registers and plays on our platform at ace-365.club. This Privacy Policy explains what personal information we collect from Bangladesh players, how we use it, who we share it with, and what rights you have over your own data.
By registering an account or using any part of the Ace 365 platform, you confirm that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described here. If you do not agree with this policy, please do not use the Ace 365 platform.
This policy applies to all personal data collected through the Ace 365 website, mobile app, live chat, email communications, and any other channel through which you interact with us. We review and update this policy regularly to reflect changes in our practices or applicable law. The most current version is always available at ace-365.club/privacy-policy.
We've written this Privacy Policy in plain, straightforward English so that every Ace 365 player in Bangladesh can understand exactly how their data is handled — no legal jargon, no hidden surprises.
Ace 365 collects only the personal data that is necessary to operate your account, process your transactions, verify your identity, and provide you with a safe and enjoyable gaming experience. Below is a breakdown of the categories of data we collect and the circumstances in which we collect them.
When you create an Ace 365 account, we collect:
To comply with our Know Your Customer obligations and to protect against fraud, we may request:
Every deposit and withdrawal you make through Ace 365 generates a transaction record. We retain:
We record your activity on the Ace 365 platform, including games played, bet amounts, win/loss history, session duration, and bonus usage. This data is used to manage your account, resolve disputes, and identify responsible gaming concerns.
When you access Ace 365, we automatically collect certain technical information:
Ace 365 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.
| Data Category | Examples | When Collected |
|---|---|---|
| Registration Data | Name, DOB, phone number | At account creation |
| KYC / Identity Data | National ID, selfie | On verification request |
| Transaction Data | Deposit/withdrawal records | Each transaction |
| Gameplay Data | Bets, wins, session history | During active play |
| Technical Data | IP address, device info | On platform access |
| Communication Data | Support chat, emails | When you contact us |
Ace 365 uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. Here is how we use each category of data:
Ace 365 processes your personal data on the following legal grounds, depending on the purpose of the processing:
Ace 365 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following limited circumstances:
To process your BDT deposits and withdrawals, we share the minimum necessary transaction data with our payment processing partners (bKash, Nagad, Rocket). These partners are bound by their own privacy policies and data protection obligations and are not permitted to use your data for any purpose other than processing your transactions.
Some games in the Ace 365 lobby are provided by third-party game studios. These providers may receive anonymised gameplay data for the purpose of game performance monitoring and fairness auditing. They do not receive your personal registration or payment data.
Ace 365 may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or other authorities where required by applicable law or in response to a valid legal request. We will notify you of such disclosures where we are legally permitted to do so.
We work with a small number of trusted third-party service providers who assist us in operating the Ace 365 platform — including hosting providers, analytics tools, and customer support software. These providers process data on our behalf and are contractually bound to handle it securely and only for the purposes we specify.
Ace 365 will never sell your personal data to advertisers, data brokers, or any other commercial third party. Your information is used to run your account and nothing else.
Ace 365 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use our site. A cookie is a small text file stored on your device when you visit a website.
You can control non-essential cookies through your browser settings or through the cookie preference centre available on the Ace 365 platform. Please note that disabling certain cookies may affect the functionality of the platform. For more information on managing cookies, refer to your browser's help documentation.
Ace 365 retains your personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Registration Data | Duration of account + 5 years | Legal and regulatory obligations |
| KYC / Identity Documents | 5 years after account closure | AML compliance requirements |
| Transaction Records | 5 years from transaction date | Financial record-keeping obligations |
| Gameplay History | 3 years from last activity | Dispute resolution and responsible gaming |
| Support Communications | 2 years from last interaction | Quality assurance and dispute resolution |
| Technical / Log Data | 12 months | Security monitoring and fraud prevention |
When your data is no longer required, Ace 365 will securely delete or anonymise it in accordance with our data disposal procedures. Anonymised data that can no longer be linked to you may be retained indefinitely for statistical and analytical purposes.
As an Ace 365 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days.
Email [email protected] with the subject "Data Rights Request". Include your registered name and mobile number so we can verify your identity before processing the request. We respond within 30 days.
Ace 365 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction, or alteration. These measures include:
While Ace 365 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected players promptly and take immediate steps to contain and remediate the breach.
You also play a role in keeping your account secure. Use a strong, unique password for your Ace 365 account, do not share your login credentials with anyone, and contact us immediately at [email protected] if you suspect any unauthorised access to your account.
Ace 365 is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the Ace 365 platform in any way.
If we become aware that we have inadvertently collected personal data from a person under the age of 18, we will take immediate steps to delete that data and close the associated account. If you are a parent or guardian and believe that your child has registered an Ace 365 account, please contact us immediately at [email protected] so we can investigate and take appropriate action.
We encourage parents and guardians to use parental control software to prevent minors from accessing online gaming platforms. For more information on protecting young people from online gambling, visit our Responsible Gaming page.
Ace 365 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.
For significant changes that materially affect how we use your personal data, we will notify registered players via email or an in-platform notification before the changes take effect. Your continued use of the Ace 365 platform after any changes to this policy constitutes your acceptance of the updated terms.
We recommend checking this page periodically to stay informed of how Ace 365 protects your privacy. If you have any concerns about changes to this policy, please contact us at [email protected] before continuing to use the platform.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way Ace 365 handles your personal data, please get in touch with our team. We take all privacy enquiries seriously and aim to respond within 24 to 48 hours.
Our support team is available around the clock every day of the year. Whether it's a data request, a privacy concern, or a general question about your Ace 365 account, we're always ready to help.
Now that you know how Ace 365 protects your data, take the next step. Register in under two minutes, deposit in BDT via bKash or Nagad, and claim your 150% welcome bonus automatically.
18+ only. Please gamble responsibly. Visit Responsible Gaming for tools and support.